At Jonkgames.com, operated by Jonkir Invest ApS, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward returns and refund policy.
1. Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you receive your goods.
To Exercise the Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase by an unequivocal statement (e.g., a letter sent by post or email) to:
- Email: Mail@jonkgames.com
- Address: Østerlindparken 23, 7400 Herning, Denmark, Jonkir Invest ApS
You may use the attached model withdrawal form, but it is not obligatory.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Jonkir Invest ApS
Østerlindparken 23, 7400 Herning, Denmark
Mail@jonkgames.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Ordered on [order date]
- Received on [receipt date]
- Order number: [order number]
Consumer’s name:
Consumer’s address:
Consumer’s signature (only if this form is notified on paper):
Date:
2. Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Contact Us: Before returning your product, please contact us at Mail@jonkgames.com with your order details to initiate the return process.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Address: Please send your returned items to:Jonkir Invest ApS
Østerlindparken 23
7400 Herning
Denmark
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Mail@jonkgames.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Mail@jonkgames.com and send your item to:
Jonkir Invest ApS
Østerlindparken 23
7400 Herning
Denmark
5. Non-returnable Items
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8. Shipping Returns
To return your product, you should mail your product to:
Jonkir Invest ApS
Østerlindparken 23
7400 Herning
Denmark
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you for shopping at Jonkgames.com. We value your satisfaction and are committed to providing high-quality products and excellent customer service. If you have any questions about our returns and refund policy, please contact us at Mail@jonkgames.com.